My research lab and I had the privilege of attending and presenting our research at the premiere scientific conference in human computer interaction (CHI'24), which was held in Hawaii this year.
This premier Human-Computer Interaction (HCI) conference showcased a plethora of innovative research focused on enhancing the interaction between humans and technology. In this blog post, I am thrilled to share a deeper dive into several studies that align and inspire our research on designing empowering tools for gig workers.
Our Research: Designing Worker-Centric Sousveillance Tools
Before we dive into the interesting new research we heard about at CHI’24, I would like to share a bit about what my lab was proud to present at the conference! We presented our new research on designing sousveillance tools for gig workers, which via interviews and co-design sessions identified how gig workers imagined and desired tools that would allow them to collect their own data about their workplace, as well as any concerns gig workers could have about such technology. You might be wondering, why do gig workers need such type of tools? A problem that exists is that within gig platforms there is an information asymmetry problem where workers have less access to information about their workplace than other stakeholders within the platform. For example, workers on gig platforms normally cannot see if they are earning less than others workers or if low wages is the norm on the platform. Similarly, workers usually cannot easily share information about their clients to alert each other of when a client is a fraudster. Gig platforms have been designed in a way where workers are usually in the dark about what is happening in their workplace. This was why it was important for us to think about how tools that would allow workers to have access to their own workplace data should look like and in a way that was worker centric. Note that we used the term: “sousveillance” to refer to this technology as sousveillance is about the people without power (in this case workers) being able to conduct surveillance over those who have power (e.g., their algorithmic bosses.) This term contrasts with surveillance which is about people in power monitoring those who do not have power (e.g., bosses monitoring workers). My students: undergraduate Maya De Los Santos and PhD student Kimberly Do were who presented our research. I am very proud of them and the research they conducted with my students, Dr. Michael Muller and myself.
Relevant Research Highlights
CHI'24 offered a range of presentations of scientific papers that enriched our understanding of HCI's role in labor dynamics (an important aspect of our research), each bringing unique insights that intersect with our research goals. Some of these papers include:
- Self-Tracking in the Gig Economy: From The Pennsylvania State University, researchers delved into how gig workers engage in self-tracking to manage their responsibilities across different identities. This study provides a nuanced view of the self-surveillance gig workers perform to balance personal and platform demands, complementing our research on external surveillance.
Paper link - AI and Worker Wellbeing: A study by Northeastern University and the University of Chicago examined the resistance and acceptance of AI systems that infer workers' wellbeing from digital traces. This research is crucial as we consider ethical implications in our sousveillance tools, ensuring they support rather than undermine worker autonomy.
Paper link - Interaction Challenges with AI in Programming: Insights from Wellesley College and Northeastern University into how beginning programmers interact with AI in coding presented an interesting parallel to our work. Understanding these interaction barriers helps inform our design of more intuitive interfaces for gig workers interacting with AI tools.
Paper link - Designing with Incarcerated Workers: The University of California, Irvine shared compelling work on using participatory design with marginalized groups, like recently incarcerated youth, to create mixed reality tools. Their approach underscores the value of involving underrepresented communities in design processes, a principle central to our research ethos. We have also recently been able to start working with incarnated individuals in California, such as Jesse Nava. This research from UC Irvine helped us to start to identify how we could potentially conduct co-design sessions with prisoners. We are looking forward to continuing this research.
Paper Link - Temporal Flexibility and Crowd Work: Research from University College London highlighted the constraints on crowdworkers' temporal flexibility, underscoring similar challenges faced by gig workers in managing work schedules under rigid platform algorithms. This research was especially relevant for other research we are conducting on understanding how workers’ manage their time and how we can best design tools that support their different temporal preferences, as well as understand when the platform might be forcing onto workers certain time constraints that are unnecessary and that hurt workers.
Paper Link - Data Labeling and AI Interventions in Crowdsourcing: A study from the University of Washington introduced 'LabelAId', a tool that uses AI to improve the quality and knowledge of crowdworkers performing data labeling. This aligns with our interest in tools that enhance worker capabilities and autonomy.
Paper link - Cognitive Behavioral Therapy-Inspired Digital Interventions: The University of British Columbia's exploration of therapy-inspired digital tools for knowledge workers tackled the balance between productivity and well-being, a balance we aim to address in gig work environments.
Paper link
Expanding Our Horizons
These presentations and papers not only expanded our understanding of the challenges faced by workers in the gig economy but also illustrated the breadth of opportunities for HCI research to intervene positively. Each study provided valuable insights into different aspects of how technology interfaces with labor dynamics, from enhancing worker autonomy to addressing systemic issues through design.
Looking Forward
Inspired by the innovative ideas and critical discussions at CHI'24, we are excited to continue refining our projects. The conference has invigorated our commitment to developing HCI solutions that genuinely empower workers and contribute positively to the broader discourse on labor and technology.
Stay tuned for more updates as we apply these enriched perspectives to our ongoing and future research projects, continuing to advocate for and develop technologies that uphold the dignity and rights of workers.
